FAQs
You Asked, We Answered
How much does care cost?
Our team understands how stressful it can be to organise care for yourself or a loved one. Our goal is to keep costs as simple and straightforward as possible. Home care costs vary based on your needs. Visiting care rates are based on an hourly rate and live-in care, or "24 hour care", is based on a daily rate or weekly rate. You can discuss your needs and the financial viability of home care with us.
Although most of our clients pay for their care privately, your Local Authority or Clinical Commissioning Group may be able to provide you with home care funding.
The funding body works with us in these cases to make sure you get the support you need and can lead a more fulfilling life at home.
Which payment methods do you accept?
You will be invoiced monthly and payment can be made via online banking, cheque or over the telephone with a card reader.
Blue Arrow Healthcare accepts Direct Payments/Health Budgets
How do I give you Feedback
Your feedback is essential to developing and shaping our service. You can either contact our offices and speak directly to a manager, complete and submit our online contact form
How can I make a complaint?
As a company, we support and encourage a culture of of openness and ensure all comments and complaints are listened to and acted upon.
We want to know of any concerns, dissatisfaction or worry, however slight. Only by being informed can we take steps to rectify the situation. If you feel unhappy with our investigation outcome you can refer your complaint to the Local Government Ombudsman. Our service is registered and regulated by the Care Quality Commission
​
Local Ombudsman, telephone: 0300 061 0614 Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH
Care Quality Commission Telephone: 03000 61 61 61
​
Leeds City Council: 0113 222 4401